Support

Email [email protected] and we'll reply within 2 working days. Tell us your phone model and what happened, and attach a screenshot if you can.

Common questions

Voice scoring isn't hearing me

On Android, CricVault uses the Google app for speech. Go to Settings → Apps → Google → Permissions → Microphone and allow it. Then start each call with the trigger word, for example "score four" or "score wide". Speak after the ball is dead, close to the phone.

I didn't get my sign-in code

Check your spam folder and wait a minute. Codes expire after a short time; tap Resend code to get a new one. You can also tap the link in the email on the same phone.

My purchase isn't showing

Make sure you're signed in to the same CricVault account you bought with, then tap Restore purchases on the PRO screen.

How do I cancel PRO?

Subscriptions are managed by the store: on Android, Google Play → Payments & subscriptions; on iPhone, Settings → your name → Subscriptions.

My matches aren't on my profile

Matches are added automatically when the organiser adds you to a team with the same mobile number you sign in with. Ask the organiser to check your number in the team list.

How do I delete my account?

See Delete your account.